If the meter reader is unable to gain entrance to your home, he/she will leave a card on which you may notate your meter reading and return it to us by mail. This should be done immediately to ensure that you are billed for the actual usage rather than estimated.

When you receive your billing, the due date will be approximately fifteen days after the billing date.

Five days after the due date, a reminder notice will be sent to you if payment has not been received.

Fourteen days after the reminder notice is sent out, a shut off notice will be generated if the bill remains unpaid. This notice is sent out certified mail with a processing fee added to your bill. The due date on this notice will be ten days after the date the notice is sent.

Should the bill remain unpaid after this time has elapsed, a service tech will be sent to your home to terminate your service. If the service is terminated, you will have to pay the delinquent amount owed on the bill, plus an additional security deposit and a turn-on fee to have your service reinstated the next business day. If the water service is to be restored on the date that payment is made, the turn-on fee becomes $50.00 if payment is made before 3:30 pm and $150.00 if payment is made after 3:30 pm and before the office closes at 4:30 pm.

Should you run into problems with payment of your account, please call us in advance of our collector arriving at your door. We are willing to make payment arrangements which are satisfactory to both of us should the need arise.

It is our goal to provide the best possible service to our customers and to maintain a good working relationship which will benefit all of us. Again, Welcome to our service area.